Delete Your Account or Data

Last updated: September 22, 2026

This page explains how to delete your Capawble account or specific data associated with it, what is deleted or kept, and how long it takes. It applies to both trainers and dog parents who use the Capawble mobile apps and the web app at capawble.com.

Delete your account

You can delete your Capawble account yourself, from inside the app. You do not need to contact us and you do not need to wait for a reply.

The steps:

1. Open Settings in the Capawble app and choose Delete account.
2. Read the summary of what will be deleted and what will be kept, then type DELETE to confirm.
3. Your account is locked straight away and scheduled for deletion in 30 days. Nothing is deleted yet.
4. After 30 days we permanently delete your account and the data listed below. No further action is needed from you.

You have 30 days to change your mind

Confirming does not delete anything on the day you ask. It records the request, locks your account, and schedules the deletion. Sign back in at any point during those 30 days and choose Cancel deletion and keep my account: your account and everything in it comes back exactly as it was, because nothing had been removed.

Asking a second time does not push the date back. The first request is the one that counts, and the date you were shown is the date we act on.

If you cannot sign in to reach that screen, email support@capawble.com and we will help you get back into your account so you can delete it yourself.

Delete specific data without closing your account

If you want to remove particular data but keep your account, you can delete much of it yourself in the app (for example, removing a dog, a photo, a note, a session, or methodology content you created). For anything you cannot remove yourself, email us and we will delete it for you:

This address is for partial requests only. To close your account entirely, use Settings › Delete account in the app, as described above.

What is deleted

When your account is deleted, we delete the personal data we hold about you, including:

• Your account and profile (email, display name, role, and, for trainers, business name, profile photo, and business logo).
• Files you uploaded, such as photos, voice notes, and documents.
• Your sign-in credentials in Firebase Authentication, and the settings that let us send notifications to your devices.

If you are a trainer, we also delete:

• Your methodology: the skills, behaviors, activities, capabilities, management strategies, health and well-being items, training goals, and badges you created.
• Your training programs, sessions, private session notes, assessments, intake forms and the responses submitted on them, and your Cape (AI) history.
• Any dog that nobody else is left to look after: a sample dog, or a dog you created and never connected to a family or to another trainer. Future sessions you had scheduled are cancelled.

If you pay for a Capawble plan, we cancel it when you ask. Requesting deletion stops the subscription from renewing, so you are not charged again. Deleting your account doesn't refund it: your plan stays active until the end of the period you have already paid for, then ends. To ask about a refund, email support@capawble.com. If you cancel the deletion within the 30 days, your plan carries on as before. When the deletion completes, the subscription and your customer record with our payment provider are removed.

If you are a dog parent, we also delete:

• Your parent profile and your links to the dogs you follow, so you lose access to them.
• If you are the person who set your household up, the household itself, including the shared care log, routine, planned days, and calendar feed the other members of that household use.
• Any invitation you sent to a household member that was never accepted. The invite code stops working, and a family that is still here can send a new one.
• Any dog that nobody else is left to look after: a dog you added yourself, or one whose trainers have all left, when no other member of your family and no trainer is connected to it. The dog is deleted along with everything recorded about it, including its care log, planned days, level, and celebration timeline.

What is kept, and why

A trainer closing their account does not delete a client family's dog. Each family keeps the dog itself, along with its care log, routine, planned days, and calendar feed, and the dog keeps its level, points, celebration timeline, and the badges Capawble itself awards. What the family loses is the training program that trainer was running: their assessments, their private notes, their sessions, and the badges specific to their methodology. If the dog's photo was one that trainer uploaded, it is cleared, because the file it points at is deleted with their uploads; a photo the family uploaded stays.

A dog parent closing their account deletes a dog only when nobody else is left. The dog belongs to its family, not to any one account. If another member of your family, or a trainer, is still connected to the dog, it stays with them, and deleting your parent account only removes your access to it.

Product feedback you sent us is kept, with your name removed. When your account is deleted, the link between the feedback and you is severed, so it is no longer attributed to you or tied to your account. We keep the message itself, because feedback that disappeared when someone left would be least available exactly when it is most worth reading.

If you shared a household with other people, the roster entry showing your name may remain in that household so their own shared records stay readable. It is no longer connected to an account and cannot be signed in to; the household's owner can remove or rename it.

Our payment provider keeps its own record of payments you made. Capawble's plans are sold through Link, a Stripe service, and the record of what was charged is theirs as well as ours: it is kept to meet tax and accounting obligations, and deleting your Capawble account does not remove it.

We may also keep aggregated or anonymized information that can no longer identify you.

How long it takes

The 30 day window is the whole of it. Your account and the data listed above are removed from our active systems at the end of that window, so nothing is held for longer than 30 days after you ask. Residual copies may remain in our encrypted backups until they expire on our normal backup rotation, no later than 90 days after deletion, after which they are overwritten.

We may retain a limited amount of information where we are legally required to, or where it is necessary to comply with law, resolve disputes, prevent fraud or abuse, or enforce our agreements. Any such records are kept only as long as needed for those purposes.

Questions

If you have any questions about deleting your account or data, email support@capawble.com. For more on how we handle information, see our Privacy Policy.